Terms & Conditions – Self-Catering Holidays

Please note: We strongly advise you to take out suitable travel insurance for the type of holiday you are booking with us, to cover your holiday cost should you need to cancel for reasons outside of our control e.g illness that prevents you from travelling, extreme weather conditions, etc.

1. The Contract

1.1 Your contract is with us, Alexander House Rentals Limited (Registered Number 7715277 )

1.2  In these terms, “The Client” is the person who has made arrangements with Alexander House as the principle contact or party leader and is named on the Booking Form and Confirmation.

2. The Reservation Process

2.1 We may agree to you making a provisional booking with us, but this is not legally binding on either you or us unless and until a contract is entered into by both parties, which will deem to have been agreed by the deposit payment being received and confirmed by Alexander House Rentals Limited, thereby confirming the booking. A provisional booking can be held up to 24 hours, after which it will be cancelled if we have not received payment (in part or full).

2.2 A deposit of 33% is required to secure the booking and is not refundable if you subsequently cancel a confirmed booking. Payments can be made by bank transfer, Visa, MasterCard, American Express and Paypal payments. Your balance falls due 65 days prior to your arrival at the property. An administration charge of £40 on overdue balances under £999 will apply, £70 for balances between £1,000-£9,999.99, and £100 for balances over £10,000. We reserve the right to cancel your booking for non-payment of your balance, and our normal cancellation charges will still apply.

2.3 Alexander House reserves the right to refuse or cancel a confirmed booking if it is deemed that the accommodation might not be suitable for the intended stay. In this event, we regret to say that the deposit will be non-refundable.

2.4  As soon as your confirmation is received please check the details carefully, if anything is incorrect please inform us immediately.  However, we regret we cannot accept liability if we are not notified of any inaccuracy in the documentation.

2.5 Late payments will be charged an administration fee.

3. Security Deposits

3.1 A Security Deposit of £750 is required to cover the costs resulting from the action or inaction of a Client or a member of their party for Alexander House main house, and £500 for Bell Tents for weddings. The Security Deposit is returned within 14 days of your departure from the property unless any costs incurred. A security deposit is no longer required for the Yurts, we ask guests to advise us of damages and breakages, and pay for these, prior to their departure.

3.2 In the event that the cost of rectification for losses or damage caused by the Client or member of their party exceeds the security deposit held then the Client will be notified of any additional amount owing.

4. Cancellations

4.1 Where cancellation notice is received after the deposit has been paid and before the final balance if due, the Client is still liable to pay the final balance on the due date, unless Alexander House have successfully re-sold the holiday dates.

4.2 If Alexander House is unable to sell any part of the cancelled period then all monies paid will be forfeit.

4.3  It is extremely unlikely that Alexander House will cancel a confirmed booking, however in this event Alexander House reserves the right to cancel a booking and the client will be informed as soon as possible, and we will offer to swap your dates to an alternative available date, or offer you a full refund if no suitable alternative date can be found.

4.4 If you or any member of your party cannot get to us due to bad weather, and therefore cancel your booking with us, we cannot change or refund, your booking.

5. Use of Property and Your Responsibilities

5.1 Party size – There are limits on the maximum number of guests that can be at Alexander House and the number of guests on the property much not exceed this limit unless otherwise agreed with the owner. Our property has external CCTV cameras and if footage shows more guests have entered the property than the maximum number allowed then a charge will be deducted from the Security Deposit or the Client may be asked to vacate the property immediately.  The maximum number of persons to be in the property at any time is 21 named individuals, unless booking our yurts with the main house, in which case the maximum number to be in the property is 25 named individuals, of which only 21 are to sleep in the property, or 22 if the extra bed is requested, with the remainder 4 in the annexe. A further 2 guests per yurt may stay at Alexander House.

No outside suppliers are to be used at Alexander House without the written prior consent of the owner, and suitable public liability insurance having been shown to the owner prior to the supplier’s and guest arrival at Alexander House.

5.2 Alexander House does not accept stag parties and we reserve the right to refuse admission to the property or to ask the client to vacate the property with immediate effect if the Client fails to adhere to this condition.

5.3 We accept up to four well behaved dogs at Alexander House, and no other pets. Dogs must not be allowed upstairs in the main property, or on the soft furnishings. You must pick up all dog poo promptly.

5.4 Alexander House is in a rural area and has a septic tank. If anything other than toilet paper is flushed down any w.c in the house and causes blockage this will result in a deduction taken from the Security Deposit.

5.5 The Client is legally obliged to take all reasonable and proper care of the property and around the property and shall leave Alexander House in the same state at the end of the rental period as found at the beginning, removing all glass recycling from the property on departure.

5.6 Should there be a power cut you will need to vacate the property. All heat, water and light is power dependent. Please DO NOT turn taps on during a power cut, as the water does not work, and when the power comes back on and so does the water, you may cause basins and baths to overflow and cause damage which you will be liable for.

5.7 The Client is legally obliged to ensure that they do not cause nuisance to neighbours and keep noise to a minimum after 11pm.

5.8 No motorhomes, campervans, caravans or tents are to be pitched at Alexander House under any circumstances. Electric cars are not to be hooked up to the Alexander House electricity supply, or any other battery operated item/bouncy castle or other outside entity, without specific written prior agreement from the owner.

** PLEASE NOTE: separate Terms & Conditions apply to wedding and catered bookings at Alexander House and can be found in the weddings and catered holidays section of our website.**